Experience
2023 – Current
Best Buy | Salt Lake City, UT
Deployment Functionality Senior Technician
Division II Project Team Specialty Coach
Provides subject matter expertise in all of the following: safety protocol and SOP, project and personnel management, LV structured cabling (copper/fiber/coax), IT infrastructure, reporting and documentation, training and coaching. Performs level 3 installations, troubleshooting, repairs, and support for all Best Buy facilities, (retail, supply chain, cooperate, outreach). Responsible for execution of large-scale IT initiatives such as new infrastructure builds, remodels, decommissions, and disaster recovery. Responsible for leading technicians in support of complex and large-scale company projects and initiatives. Ensures proper documentation of safety incidents, scope progress and accuracy, as well as works to resolve setbacks or delays quickly and effectively. Acts as primary point of contact for 3PL, vendors, contractors and support teams during projects and company initiatives. Provides coaching and training through Specialty Coach Program to onboard and develop all Project Team members with a technician focus.
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2021 – 2023
Best Buy | Austin, TX
Deployment Functionality Technician
Installed and maintained networking infrastructure in retail and supply chain facilities. Tested and validated all installed infrastructure including devices, cabling and terminations in accordance with corporate SOP. Performed level 1/2 installations, troubleshooting and repairs to all low voltage company and vendor displays, digital advertising platforms, point of sale devices and other electronic systems.
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2021
Best Buy | Austin, TX
Project Team Specialist
Completed merchandising tasks including planogram assignments, implementing fixtures, signage, security devices, and maintained vendor display presentations. Additionally maintains upkeep of store displays and assists stores with fixture and technology functionality.
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Civil Air Patrol, Texas Wing
Deputy Director of information Technology |2020-2023
Web Development Transition Project Lead |2020-2023
Tasked with designing, implementing and maintaining IT infrastructure: web applications, member data administration tools, livestream/webinar platforms, physical hardware systems. Additionally provides L1/L2 support to IT staff and organization members.
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Target (Retail)
Inbound/Outbound Logistics |2021
Consumables Specialist |2016-2019
Currently responsible for processing all inbound/outbound store transfers and deliveries ensuring inventory accuracy and maintaining documentation in accordance with record retention guidelines. Additionally responsible for ensuring backroom safety, organization and cleanliness as well as disposal of environmentally sensitive items (ESIM) in accordance to OSHA and cooperate standards and monitoring DSD vendor performance. Previous duties included: setting, stocking and setting product, providing subject matter expertise to guests, new team member training and equipment maintenance.
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Boy Scouts of America
STEM Education Instructor |2015
Created and presented STEM education lesson plans, presentations and discussions designed to engage and inform students in the areas of robotics, programming, 3d design (CAD) and sUAS operations.
Education
Central Texas A&M
B.S, Aviation Science, Helicopter Pilot (In Progress)
Texas State Technical College
Private Pilot License (Helicopter) - 2020
University of Texas at Dallas
Assorted Courses: Computer Programming, Electronic Circuits, Calculus, Rhetoric, Federal Government.